Measures of success vary across an organization. Executives concern themselves with company-wide Objectives involving Revenue, Cost, Profit, Margin and Customer Satisfaction.

Further down the org chart, management and individual contributors rate performance against more detailed Key Performance Indicators (KPIs) tracking customer behavior: a product manager may measure app downloads, or number of shopping cart items per visit. These customer behaviors clearly affect the larger corporate Objectives, but how? and which have the most impact?

A method to create transparency around team roles and issues

Identify a project, to highlight stakes and key success factors

PINK successful scenario vs BLACK failing scenario

Sometimes responsibilities aren’t clear. By creating a RACI (Responsible, Accountable, Consulted, Informed) matrix, a group will tackle the responsibility problem directly.

n a reflective teamwork activity (RTA), the process and the content merge with each other. Participants work through an activity and use the outcomes to evaluate the process they used. Here's an RTA that explores challenges associated with losing and gaining team members in the midst of a project.

A Reflective Teamwork Activity (RTA) involves participants creating a checklist and then evaluating their performance by using the same checklist they created.

Here's an outline of this activity: Participants are organized into groups of five. Members of each group are randomly assigned to the roles of a manager, an assistant manager, and three employees. Each participant prepares a list related to a different management topic. The manager has the lengthy task and additional supervisory responsibilities. Other group members have simpler tasks. After the list preparation activity is completed, a debriefing discussion relates the manager's behavior to the items in her list.

cultureQs (Information on cultureQs and how to obtain materials: http://cultureqs.com)